This manual is for Edu Connected (Pty) Ltd, a private company registered in South Africa (registration number 2026/591995/07), which trades as MathsConnected. It lists the records we hold and says how to ask to see one. How we handle personal information is set out in our privacy policy.

Who to ask

Requests go to our Information Officer, who is the head of the company:

• The Information Officer, Edu Connected (Pty) Ltd, 89 Kenneth Kaunda Road, Durban North, Durban, 4051, South Africa (street and postal address)
• Email: support@mathsconnected.co.za

The Regulator's guide to PAIA

The Information Regulator publishes a guide to using PAIA, in each official language. It explains your rights and how to ask any body for a record. It is free on the Regulator's website and from its office:

• Information Regulator, Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, 2191
• enquiries@inforegulator.org.za · 010 023 5200 · inforegulator.org.za

Records you can have without asking formally

Everything published on this website: the terms of use, the privacy policy, the refunds and cancellations policy, the price list and this manual. Anyone with an account can also see their own account details and invoices, and the progress of their own children or learners, by signing in. We have not published a notice under section 52(2) of PAIA.

Records we keep because a law says so

• Companies Act 71 of 2008: the company's founding documents, registers and resolutions.
• Income Tax Act 58 of 1962 and Tax Administration Act 28 of 2011: accounting and tax records.
• Consumer Protection Act 68 of 2008 and Electronic Communications and Transactions Act 25 of 2002: records of what was sold, to whom, and on what terms.
• Protection of Personal Information Act 4 of 2013: records of consent, and of requests about personal information.

The records we hold

• The company: founding documents, registers, resolutions, and agreements with suppliers and service providers.
• Money: accounting records, bank records, invoices, payment records and tax records.
• Customers: the account details of parents, teachers and school admins; schools' names and billing details; plans and payments; consent records; messages to us and our replies.
• Learners: profiles (a first name or nickname, a grade and an avatar, a username, and a surname where a school adds one), the work they were set, their progress, and messages of encouragement sent to them.
• The website: its content and code, and records of sign-ins and security events.

A record appearing in this list does not mean a request for it will be granted. PAIA allows, and sometimes requires, a request to be refused, for example to protect somebody else's privacy.

How we process personal information

• Why: to provide MathsConnected (accounts, set work and progress), to take payment and keep financial records, to answer questions, to send emails about an account and, to those who ask for it, news; and to keep the service secure.
• Whose, and what: learners (as listed above); parents, teachers and school admins (name, email address, a password in hashed form, and their role); schools (name and billing details); account holders' payment records (never a card number); and people who write to us (name, email address and message).
• Who receives it: a learner's own parent, teachers and school admins; the companies that help us run the site, named in our privacy policy; and an authority where a law requires it.
• Leaving South Africa: our database is kept in the United Kingdom, and our email and website providers are based in the United States, each under a contract that protects the information as POPIA does.
• Keeping it safe: everything travels encrypted; the database itself enforces who may see what; passwords are hashed; card payments are handled by a PCI DSS certified provider; and access to our systems is limited to the people who run MathsConnected.

How to ask for a record

• Fill in Form 2 of the PAIA regulations, which is on the Information Regulator's website, or write to us with the same details. Send it to the Information Officer at the address or email above.
• Say who you are and how to reach you, which record you want and in what form, and which right you want to exercise or protect and why the record is needed for it. Include proof of who you are and, if you ask for someone else, proof that you may.
• We answer within 30 days. PAIA allows that to be extended once, by up to 30 days, and we tell you if it is.

Fees

The fees are those the PAIA regulations set for private bodies: a request fee of R140, R2 for each page copied, and R145 an hour, after the first hour, to find and prepare a record (R435 at most). We tell you the amount before any work is done. Asking for your own personal information carries no request fee, and asking us to correct or delete it costs nothing.

If we refuse

We give our reasons in writing. You may then complain to the Information Regulator (PAIAComplaints@inforegulator.org.za) or apply to a court, within 180 days.

Where this manual is kept

On this website, and at our registered office, where it may be read free of charge. We send a copy to anyone who asks, and to the Information Regulator on request. We update it when what it says changes.